Hidden opportunities to improve profits in the healthcare industry abound in the area of discharge planning. Based on 25 years of experience, Birjandi and Bragg show hospital administrators and directors how they can tap into new revenue using the Six Sigma DMAIC model (Define, Measure, Analyze, Improve, and Control). The book’s step-by-step implementation strategy highlights five concepts: redefining the whole idea of discharge planning, focusing on the right metrics, augmenting re-design with lean concepts, applying a practical approach to improvement, and creating a results-oriented culture. The book includes a comprehensive case study, as well as a spreadsheet that can be used to track success.
